FAQs
Orders & Shipping
How long does shipping take?
Each piece is carefully crafted and prepared to meet our quality standards. Please allow 2–3 weeks for delivery. Many orders arrive sooner.
Do you offer free shipping?
Yes, we offer free shipping on all U.S. orders.
Where do you ship?
We currently ship within the United States only. International shipping will be available soon.
Can I track my order?
Yes. Once your order ships, you will receive a tracking number via email.
Products & Materials
What materials are used in your jewelry?
We offer moissanite and lab-grown diamond jewelry set in solid gold, white gold, and sterling silver.
Are moissanite and lab-grown diamonds real?
Yes. Lab-grown diamonds have the same properties as natural diamonds. Moissanite is a premium gemstone known for its brilliance and durability.
Is your jewelry ethical and sustainable?
Absolutely. Our stones are conflict-free and responsibly created, making them a more sustainable choice.
Will my jewelry tarnish or fade?
Our jewelry is made from high-quality materials. Solid gold and white gold resist tarnishing, while sterling silver may naturally oxidize over time but can be easily restored.
Sizing & Custom Orders
How do I find my ring size?
You can use our Ring Size Guide available on the website. If unsure, we recommend getting professionally sized.
Do you offer custom jewelry?
Yes. We offer custom design options. Please use our Custom Design Form to request a quote.
Can I resize my ring?
Some rings can be resized depending on the design. Contact us for assistance.
Returns & Warranty
Do you offer returns or exchanges?
Yes. Items must be returned within 14 days of delivery in original condition. See our Returns Policy for full details.
Do your products come with a warranty?
Yes. We offer a limited warranty covering manufacturing defects. Please refer to our Warranty page.
Care & Maintenance
How should I care for my jewelry?
- Avoid harsh chemicals
- Remove before swimming or exercising
- Store separately to prevent scratches
- Clean with mild soap and a soft cloth
Support
How can I contact customer support?
You can reach us via our Contact Page or email. We typically respond within 24–48 hours.
Still have questions?
We’re here to help—feel free to reach out anytime. 💎
