Warranty Policy
At Bliss Jewelry Company, we stand behind the quality and craftsmanship of every piece we create. Your satisfaction and confidence in our jewelry are our priority.
Warranty Coverage
We offer a limited warranty covering manufacturing defects in materials and workmanship.
This includes:
- Loose stones due to manufacturing issues
- Faulty clasps, settings, or closures
- Structural defects in the metal
If your item experiences any of the above issues within the warranty period, we will repair or replace it at no additional cost.
Warranty Period
Our warranty is valid for 6 months from the date of delivery.
What is Not Covered
Our warranty does not cover:
- Normal wear and tear
- Scratches, dents, or fading due to use
- Damage caused by improper care, accidents, or misuse
- Loss or theft of jewelry
- Resizing or alterations done by third parties
Stone & Material Disclaimer
Moissanite and lab-grown diamonds are highly durable, but like all fine jewelry, they should be handled with care. We recommend removing jewelry during activities that may cause impact or exposure to harsh chemicals.
Repairs & Assistance
If you experience an issue with your jewelry, please contact us with:
- Your order number
- Photos or videos of the item
Our team will assess the issue and provide the best possible solution.
Shipping for Repairs
Customers may be responsible for shipping costs when returning items for inspection or repair. We recommend using a secure, trackable shipping method.
Contact Us
For any warranty-related concerns, please reach out to our support team:
Email: support@blissjewelry.com
We aim to respond within 24–48 hours.
Our Promise
Bliss Jewelry Company is committed to delivering pieces that are made to last. Our warranty reflects our confidence in the quality of our materials and craftsmanship.
Your jewelry should shine for years to come. 💎
