Refund policy

At Bliss Jewelry Company, we are committed to delivering high-quality jewelry and an exceptional shopping experience. If you are not completely satisfied with your purchase, we are here to help.

Returns

We accept returns within 14 days of delivery.

To qualify for a return:

  • Items must be unused, unworn, and in original condition
  • All original packaging must be included
  • Proof of purchase is required

Returns that do not meet these conditions may not be accepted.

Non-Returnable Items

The following items are not eligible for return:

  • Custom or personalized jewelry
  • Items marked as final sale
  • Worn, used, or damaged items not caused by shipping issues

Refunds

Once your return is received and inspected:

  • You will be notified of the approval or rejection of your refund
  • If approved, the refund will be issued to your original payment method

Please allow 5–10 business days for the refund to reflect in your account, depending on your payment provider.

Exchanges

We offer exchanges for items that are:

  • Defective
  • Damaged
  • Incorrect

To request an exchange:

  • Contact us within 14 days of delivery
  • Provide photos and details of the issue

Our team will assist you with a replacement.

Damaged or Incorrect Orders

If your order arrives damaged or incorrect:

  • Contact us within 48 hours of delivery
  • Include clear photos of the item and packaging

We will resolve the issue promptly.

Return Process

To start a return:

  1. Email us at cvjewcompany@gmail.com
  2. Wait for return instructions
  3. Ship the item using a trackable shipping method

Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.

Order Changes & Cancellations

Orders are processed quickly to ensure timely delivery.

If you need to cancel or modify your order:

  • Contact us as soon as possible
  • Changes cannot be guaranteed once production has started

Contact Us

For any questions regarding returns or refunds, please contact us:

📧 Email: cvjewcompany@gmail.com
⏱ Response Time: 24–48 hours

Thank you for choosing Bliss Jewelry Company. We appreciate your trust and are committed to providing you with a seamless and enjoyable shopping experience.